If
you wish to report a suspected virus, it is
important to include as much information as
possible. Please describe your system and
software thoroughly and list all the symptoms
that cause you to suspect that your machine is
infected.
SRN
Micro needs the following information:
What
symptoms cause you to suspect that your
machine is infected
Whether any
products find a virus (version number,
company, results)
Solo
version number and DAT set number
System
details that may be relevant about your
system
Your name,
company name, phone number and email
address if possible
A list of
all items contained in the
package/message you are composing
Please view the instructions on how to capture a new
virus.
Please send the suspected
virus files and their symptoms to support@srnmicro.com
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